This Refund Policy applies to purchases made for Folkmoot, operated by Commonhall Pte. Ltd. (UEN 202612892N, Singapore). All purchases are for digital services (subscriptions and in-app credits). We do not sell physical products.
Subscription fees grant access to premium digital features for the billing period paid. Unless otherwise required by law or stated at checkout, subscription fees are generally non-refundable once the period has started. You may cancel renewal at any time in accordance with in-product controls; cancellation stops future charges but does not automatically refund the current period except as required by law.
Digital credits are consumed when used inside the platform. Purchased credits are non-refundable except where duplicate billing or technical failure prevented delivery of the purchased credits, or where applicable law requires a refund.
If you believe you were charged in error or could not access what you paid for due to a fault on our side, contact us within 14 days of the charge with your account email and transaction details. We will investigate and, where appropriate, refund or grant access in line with this policy and applicable law.
Approved refunds are returned to the original payment method where possible; processing times depend on your bank or card issuer.
Commonhall Pte. Ltd. · UEN 202612892N
68 Circular Road, #02-01, Singapore 049422
support@folkmoot.uk
Last updated: March 2026
Align this policy with your actual checkout copy and Stripe settings. Legal review recommended.